We are based in the UK, and aim to dispatch all orders within 48 hours. Our normal dispatch days are Monday, Wednesday and Friday. If you require your order urgently, or have any questions about delivery times, please contact us at firstname.lastname@example.org.
UK Delivery Costs and Times
Royal Mail 48 (expected delivery within 2 days of dispatch) - £1.75
Royal Mail 24 (expected delivery in 24 hours from dispatch) - £2.75
We offer free delivery with Royal Mail 48 when you spend at least £30.00, or you can upgrade to Royal Mail 24 for an extra £1.00, if you need your Woolly Order fast!
International Delivery Costs
We post Worldwide, with low cost prices stating from just £4.00.
You can choose Standard Delivery with Royal Mail (not tracked), or upgrade to a Fully Tracked Service for an extra cost The postage cost is based on the weight of your items, and we keep costs very competitive. Spend over £100.00 to qualify for free International Delivery!
Please note that with International Orders, there may be VAT, import duties or customs fees payable in your home country. As the customer, you are responsible for paying any applicable fees, which are normally due for payment on receipt of your parcel. If you prefer pay any applicable fees when ordering, you can do this by ordering via our Etsy Shop, where they are automatically calculated and charged at the checkout.
International Delivery Times
Europe - 3 to 10 working days. At busy times such at Christmas, orders can take up to 25 working days to arrive but this is unusual, with most arriving in around 5 working days.
The Rest of the World - 5 - 10 working days. At busy times such as Christmas, orders can take up to 25 working days to arrive, but this is unusual, with most arriving safely in around 5 working days.
Protecting our Environment
We care about our World, and recycle everything we possibly can. I was brought up in an age when nothing was wasted, bottles were returned to the shop for a penny each, to be reused. The milkman delivered milk, and bottles were reused over and over again - nothing was thrown away, so have held these beliefs all of my life - even before it was fashionable.
We use pretty organza bags for our stuffing, not plastic bags, which can be reused time and time again, and our 100% Cotton Bags are designed to be used as project bags, and are made sustainably.
We reuse packaging wherever possible, and recycle bubble wrap for orders that require it, that has been saved from our deliveries. We have recently switched to recycled and recyclable mailing bags, which are also Oxo-biodegradable. This means that should they accidently not end up being recycled for any reason, they will breakdown in the environment within 12 - 18 months, with no chemical residue. We are working towards a zero waste policy, and are always looking for ways to improve.